Our standard shipping time is 7 business days. However, due to the nature of our exclusive, imported, and limited-edition products, shipping times may vary between 12 to 25 business days. We will keep you updated with real-time tracking information and ensure a smooth delivery process.

Yes, it is completely safe. We process all payments securely via PayPal, which is a trusted payment platform. You can shop with confidence knowing that your transaction details are protected.

As we offer exclusive, limited-edition products with unique serial numbers, we do not accept exchanges. We ensure all information is clearly provided before purchase. However, in case of damage during shipping, we offer a full refund.

Unfortunately, we do not offer refunds for shipping delays, as we inform our customers beforehand about possible delays due to unforeseen issues, such as customs delays or technical problems. We work hard to resolve any issues as quickly as possible and ensure your satisfaction.

We offer 24/7 support via email. For our VIP group members, we also provide video consultations through Google Meet. Additionally, you can reach us on our social media platforms: Facebook, Messenger, Instagram, and TikTok.

Yes, all our products are carefully selected and crafted with luxury and sophistication in mind. Each item is a unique piece, made from high-quality materials to enhance the beauty and elegance of your home.

Yes, we do offer international shipping. We work with reliable courier services to ensure secure delivery to any location. Shipping times and rates may vary depending on your country.

Once your order is shipped, you will receive a tracking number so you can follow your package in real-time. We provide constant updates to ensure you are aware of your order’s progress at all times.

If your item arrives damaged, please contact us immediately with photographic evidence. We will arrange a full refund once the damage is confirmed. Customer satisfaction is our top priority, and we will resolve any issues as quickly as possible.