Privacy policies

Everything you need to know

Privacy Policy – Evin Housi

At Evin Housi, we value the privacy and trust of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect: We collect personal information such as your name, address, email, and payment details when you make a purchase. We use this information only to process your orders, provide customer service, and improve your shopping experience.

2. How We Use Your Information: Your information is used to complete transactions, process payments, and deliver your purchases. We may also use your email to send promotional offers or updates about our store, but you can opt-out at any time.

3. Data Security: We employ secure encryption methods to protect your personal and financial data. Your information is stored in a secure database, and we take all necessary steps to ensure it is not accessed by unauthorized parties.

4. Delivery & Shipping Policy: At Evin Housi, we strive to provide prompt service. Our standard delivery time is 7 business days. However, due to some limited edition and imported items, delivery may take 15 to 25 days in rare cases. We will always notify you of any delays.

5. Exchange & Return Policy: We do not accept exchanges, as we ensure all products are accurately described on our website. We encourage you to double-check all details before completing your purchase to avoid any issues with incorrect items.

6. Refund Policy: We do not accept returns, and we do not collect products for return. However, in the case of damaged products, we offer a full 100% refund or a replacement product of equal value. Alternatively, if you prefer, you can use part of your refund toward another product of your choice.

7. Data Sharing: We do not share your personal data with third parties except for processing payments and fulfilling orders through trusted partners.

8. Cookie Policy: Our website uses cookies to enhance your shopping experience. Cookies are small text files that help us understand how you interact with our website so we can improve it.

9. Consent: By using our website and making purchases, you consent to our Privacy Policy. You have the right to withdraw your consent at any time by contacting us.

10. Changes to This Policy: We reserve the right to update or change our Privacy Policy at any time. Any changes will be reflected on this page with an updated date.

Global Standards of Consumer Protection and E-Commerce Transparency

At Evin Housi, we pride ourselves on being a globally recognized physical store with a strong presence in e-commerce. Our commitment to providing a secure and transparent shopping experience is rooted in the same consumer protection laws that govern all reputable online retailers. As part of our dedication to customer satisfaction, we ensure that your rights as a consumer are upheld, giving you confidence in every purchase.

We follow strict legal guidelines to protect both the seller and the buyer, ensuring fair transactions at all times. However, we encourage our customers to be vigilant and make informed decisions before completing any purchase. By thoroughly reviewing product descriptions and policies, you can avoid any misunderstandings and enjoy a seamless shopping experience with us. We’re here to support you, but your attention to detail is essential for a smooth and secure transaction.

Committed to Fraud Protection: Ensuring Safe and Secure Transactions

At Evin Housi, we are committed to providing a secure and trusted shopping experience. Please be aware that we do not take responsibility for purchases made from unauthorized stores or websites, even if they offer products related to our brand. Our official website is evinhousi.com, and our social media accounts are the only verified channels for communication.

We urge all customers to exercise caution and only purchase from our official platforms to avoid fraudulent activities. We are not liable for any issues arising from purchases made outside of our verified channels. Stay safe and shop confidently with us.