Evin Housi Privacy Policy
At Evin Housi, the privacy and security of our customers are of utmost importance. This Privacy Policy explains how we collect, use, protect, and share your personal information when you access our website and make purchases. By continuing to use our services, you agree to the practices outlined in this policy.
1. Collection of Personal Information
We collect personal information when you make a purchase, sign up for updates, contact us, or interact with our website. The information we may collect includes:
- Full name
- Email address
- Shipping address
- Phone number
- Payment information (processed by Stripe or other secure platforms)
- Purchase history
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Communicate with you about your orders, including shipping updates
- Provide customer service and support
- Improve our products, services, and website functionality
- Send marketing communications if you’ve opted in
- Prevent fraud and ensure secure transactions
3. Data Protection and Security
We are committed to ensuring the protection of your personal data. We implement industry-standard security measures, including encryption, firewalls, and secure payment processing through Stripe, Apple Pay, and Google Pay. Your payment details are never stored on our systems.
We also monitor transactions in real-time to detect and prevent fraud. However, please note that no method of data transmission over the internet is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.
4. Cookies
We use cookies to enhance your browsing experience and provide personalized services. Cookies are small files stored on your device that help us improve website performance, track user behavior, and offer targeted marketing.
You can choose to disable cookies in your browser settings, but this may affect the functionality of some features on our site.
5. Shipping and Delivery
Free Shipping: We offer free shipping for the United States, Canada, Mexico, and the United Kingdom.
Shipping Fees: For shipments to Brazil and Argentina, fixed shipping fees may apply due to import regulations.
Delivery Times:
- United States: Up to 5 days
- Canada, Mexico, and the United Kingdom: Up to 7 days
- Brazil and Argentina: Between 15 and 20 days
6. Exchanges and Returns
Exchanges: We accept exchanges for products that were shipped in the wrong size or color. To initiate an exchange, please contact us within 7 days of receiving your order.
Returns: We do not accept returns under any circumstances. If you receive a damaged item, we will offer a refund.
Refunds: Refunds are provided only in the case of damaged items during transport or excessive delays in delivery (more than 30 days). In such cases, we will offer a 50% refund of the product value until the item arrives.
7. Currency Conversion Fees
Our products are priced in USD (United States Dollar). Our intelligent system recognizes the customer’s location and adjusts the currency to the local standard for display purposes. However, any conversion fees or differences in exchange rates will be determined by your payment provider or bank at the time of purchase.
8. Order Tracking
Once you place an order, you will receive an email confirmation with your tracking information. You can track your order in real-time via the provided tracking code. Additionally, you can contact our support team via email or social media channels (Instagram, Facebook) for updates on your order status.
9. Customer Support
Our customer service team is available to assist you via email at evinhousi@evinhousi.com or suport@evinhousi.com, through our contact forms on the website, and on social media (Instagram and Facebook). For urgent issues, we offer 24/7 support on Facebook.
10. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please feel free to contact us.
This Privacy Policy ensures that our customers feel secure while interacting with our online store and reinforces our commitment to transparency and security.
Legal Measures Against Fraud, Counterfeiting, and Intellectual Property Violations
At Evin Housi, we take the protection of our intellectual property, brand, and products very seriously. We are committed to maintaining the highest level of integrity and ensuring that our customers and partners are protected from fraud, counterfeiting, and any form of intellectual property theft. To safeguard our business and brand reputation, we have implemented strict legal measures and work with a team of experienced attorneys to defend our rights.
1. Protection Against Counterfeiting and Fraud
We actively monitor the market for counterfeit products and fraudulent activities related to our brand. Counterfeit goods, unauthorized use of our logos, trademarks, and other intellectual property are strictly prohibited. Any party attempting to infringe on our intellectual property or engage in fraudulent activities will face legal action.
2. Legal Action for Intellectual Property Infringement
We work closely with intellectual property attorneys to protect our designs, trademarks, and proprietary content. If we identify any infringement or unauthorized reproduction of our products or brand elements, we will pursue legal action, including but not limited to filing cease-and-desist letters, issuing claims for damages, and pursuing legal proceedings in court.
3. Fraud Prevention
We have implemented advanced fraud detection systems to monitor all transactions and safeguard both our customers and our business. In the event of fraudulent activity or unauthorized transactions, we will cooperate with the appropriate authorities to investigate the matter thoroughly.
4. Legal Assistance and Representation
In cases of intellectual property disputes, fraud, or any other legal matters, we have an experienced legal team that represents Evin Housi and works to ensure our business’s protection. Our legal team will take the necessary actions to enforce our rights and seek compensation for damages, as appropriate.
5. Falsification and Fraudulent Claims
We take any cases of falsification of documents, misrepresentation, or fraudulent claims related to our products very seriously. We have clear procedures in place for addressing such issues and will take swift legal action to protect the integrity of our business and our customers. This includes, but is not limited to, filing legal claims, cooperating with law enforcement agencies, and pursuing litigation if necessary.
Summary of Legal Protections:
- We closely monitor for counterfeit goods and take action against counterfeiters.
- Our intellectual property is protected through legal action, including cease-and-desist orders and court claims.
- We actively combat fraud by utilizing fraud detection systems and cooperating with authorities.
- We have a legal team ready to protect our business interests and defend against any fraudulent activity or infringement.
- Evin Housi is committed to safeguarding both our brand and our customers through legal means and preventative measures.
Contacting Us: If you suspect any fraudulent activity or counterfeiting related to Evin Housi products or brand, please contact us immediately at evinhousi@evinhousi.com. We take every concern seriously and will investigate the matter promptly.