Yes, our payments are processed by Stripe, linked to a legitimate business account, ensuring no fraud can occur. If a customer feels uneasy purchasing on the website, they can contact us through social media or email and request a secure payment link via PayPal or Stripe. We also offer alternative payment methods based on customer preference. All purchase operations on our website are encrypted and monitored in real-time.

You can contact us via email at evinhousi@evinhousi.com or suport@evinhousi.com, via the contact form on our website, or through our social media channels—Instagram and Facebook. Our Facebook page provides the added benefit of 24/7 customer support, ensuring we’re always there to assist you.

Order tracking is updated in real-time via email, where you’ll be able to monitor the entire process—from sorting to dispatch and transit. You will also receive a tracking code to monitor the shipment via our partner’s postal system. You can also request updates through our social media channels, like Instagram and Facebook.

We ship to 100% of the United States, Canada, Mexico, Brazil, Argentina, and recently to the United Kingdom.

There is no shipping charge for orders to Canada, the United States, Mexico, and the United Kingdom. For orders to Brazil and Argentina, import duties and taxes may apply based on each country’s regulations.

Refunds are issued in cases of damaged products (during transportation) or customs blockages (held by the customs office), though refunds are only applicable in specific cases. Please contact us for further details.

Exchanges are allowed only for items that do not match the requested color or size. We do not accept returns. If the product is damaged, we will issue a full refund.

Please contact our support team immediately, providing your order information. We will resolve the issue promptly and make sure your order reaches you.

Collaborations and influencer partnerships should be requested through our social media channels (Facebook or Instagram). Our social media team will get in touch with you to discuss the details.

Once an order is placed, changes cannot be made, but you can contact us immediately, and we’ll assist with possible adjustments before the shipment is processed.

Delivery times vary depending on the destination country and shipping method. Typically, US orders take 5-7 business days, while international orders can take 10-14 business days, depending on customs and local shipping.

Unfortunately, we only accept one discount code per order. Be sure to choose the one that gives you the best savings!

Yes! We offer digital gift cards that can be used to shop on our website. You can choose the amount and gift it to a friend or use it for your own purchases.

Many of our items are exclusive, limited-edition pieces, meaning once they sell out, they may not be restocked. Make sure to grab your favorites before they’re gone!

Orders can only be canceled within the first 30 minutes after placement. Once your order is processed, cancellation is not possible. Please contact our support team immediately if you wish to cancel your order.