Returns Policy – Evin Housi

At Evin Housi, we understand that shopping online can sometimes be a challenge, and we want to ensure that you are completely satisfied with your purchase. However, we do not operate a standard return or exchange system. Instead, we focus on providing solutions for situations where a product is damaged or does not match the order. Please read the following information carefully to understand our returns and refund policy.

1. Damaged or Defective Items:

We take great care to ensure that your items are carefully inspected and securely packaged before they are shipped to you. However, if you receive an item that is damaged or defective, we offer a refund for the affected product. Please note the following important details regarding damaged or defective items:

• Notification Period:
  If your item arrives damaged, please contact us within 7 days of receiving your order. After this period, we may not be able to process a refund or replacement.

• Proof of Damage:
  To facilitate the refund process, we require clear photographic evidence of the damage or defect. This can include pictures of the item showing the damage, as well as images of the packaging if it was also damaged during shipping.

• Refund Process:
  Once we receive your report and verify the damage, we will proceed with a full refund for the damaged item. The refund will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to be processed and reflect on your account.

• Refund for the Item Only:
  We can only offer a refund for the damaged item itself. Shipping costs are non-refundable unless the item was defective or damaged during shipping.

• No Returns for Non-Damaged Items:
  If the product is not damaged, defective, or incorrect, it cannot be returned or refunded. We do not accept returns or exchanges for any other reason, including change of mind or incorrect sizing.

2. Incorrect Orders or Missing Items:

In the unlikely event that you receive an order that is incorrect (for example, the wrong item was shipped to you or an item is missing from your order), please contact us immediately. Here’s how we handle these cases:

• Report the Issue:
  Please get in touch with us within 7 days of receiving your order. Provide us with your order number and a detailed description of the issue. If possible, include photos of the incorrect items or missing items from your shipment.

• Resolution Process:
  If we confirm that an error was made on our part, we will either send you the correct item or issue a refund for the incorrect or missing item. Shipping costs will also be refunded if the mistake is ours.

• Limited Edition Items:
  Please note that for limited edition items, due to their exclusive nature, we cannot process exchanges or returns for these products once the sale is final. If you receive a defective or incorrect limited edition item, we will still offer a refund for that specific item.

3. No Returns for Size Issues:

We do not offer returns or exchanges for incorrect sizes. To ensure that you are selecting the correct size, we provide detailed size charts on our website, as well as 24/7 customer support. If you are unsure about sizing, we strongly recommend reaching out to us before making your purchase. We are always here to help you with sizing inquiries and can assist you in choosing the right fit.

• Size Charts and Support:
  Our size charts provide measurements in various units (such as inches and centimeters) for each item. If you need assistance in understanding the size chart or determining which size would be best for you, feel free to contact us. Our customer service team is available to help you find the perfect fit.

• Responsibility of the Customer:
  While we offer size guidance, it is ultimately the customer’s responsibility to select the correct size. We highly encourage you to check the sizing charts and reach out for assistance before finalizing your order to avoid any sizing issues.

4. Limited Edition Items:

We take pride in offering exclusive limited edition collections. Due to the nature of these items, once the sale is final, they cannot be returned or exchanged. This includes items that may have been ordered incorrectly or items that do not meet your personal preferences.

• No Returns on Limited Edition Pieces:
  As these items are produced in limited quantities, we cannot accommodate returns, exchanges, or size changes for these products. Please double-check your order carefully before purchasing to ensure you are happy with the item and size.

• Refunds for Damaged Limited Edition Items:
  If a limited edition item is received damaged or defective, we will still honor our refund policy and offer a refund for that specific item, but exchanges or size changes are not possible for limited edition products.

5. How to Request a Refund or Report a Problem:

If you believe you are eligible for a refund due to a damaged, defective, or incorrect item, follow these steps:

1. Contact Us:
   Reach out to our customer service team via email or phone within 7 days of receiving your order. Please include your order number and a description of the issue.

2. Provide Evidence:
   If the item is damaged or defective, send us clear photographs of the damage and packaging. If your order was incorrect, please include a photo of the item(s) received.

3. Wait for Confirmation:
   Once we review your case, we will inform you of the next steps. If approved, we will initiate the refund process. Refunds are processed within 10 business days and issued to the original payment method.

6. Customer Support:

Our customer support team is available 24/7 to assist you with any concerns regarding your order. Whether you need help choosing the right size, have questions about the return process, or need assistance with a damaged item, we are here to help. Please don’t hesitate to reach out to us, and we will do our best to resolve any issues promptly.

7. Final Note:

We strive to provide high-quality products and excellent customer service. Please be sure to review your order carefully before completing your purchase, especially when it comes to size and product selection. If you encounter any issues, we are always here to assist you and ensure that your experience with Evin Housi is a positive one.