Shipping Policies

At Evin Housi, we aim to ensure that all orders are processed and shipped efficiently. Our shipping policies have been designed to offer transparency and clarity to our customers. Below are the key details regarding our shipping process:

1. Shipping Areas

We offer worldwide shipping. Currently, we ship to the following regions:

• United States
• Canada
• Mexico
• Brazil
• Argentina
• United Kingdom

2. Free Shipping

We offer free shipping for orders to the United States, Canada, Mexico, and the United Kingdom. However, shipping to Brazil and Argentina may incur additional shipping fees due to import regulations.

3. Shipping Time

• United States: Delivery within up to 5 business days.
• Canada, Mexico, and United Kingdom: Delivery within 7 business days.
• Brazil and Argentina: Delivery takes between 15 to 20 business days.

Please note that delivery times may vary depending on factors such as customs clearance or the shipping method selected.

4. Shipping Costs

• Free Shipping: Available for orders to the United States, Canada, Mexico, and the United Kingdom.
• Brazil & Argentina: Fixed shipping fees apply for orders to these countries, which will be calculated at checkout.

5. Tracking Orders

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the partner postal system.

6. Customs & Import Taxes

• For orders shipped to countries outside the United States, customs duties and import taxes may apply. These charges are the responsibility of the customer.
• We recommend checking your local customs office for more information on potential charges that may apply to your order.

7. Delivery Delays

While we strive to deliver your order as quickly as possible, certain delays may occur due to customs procedures, high demand, or unforeseen circumstances. If your order exceeds 30 days in transit, we will offer a 50% refund of the product’s value as a gesture of commitment to your satisfaction.

8. Order Issues & Refunds

If there are any issues with your order such as damaged products or excessive delays (beyond 30 days), please contact our customer support team immediately. We will review the issue and provide a full refund for damaged items or process a refund for delayed orders under the 30-day threshold.

9. Order Confirmation & Shipment Updates

Once your order is placed, you will receive an order confirmation email. When your order is shipped, you will receive an email with a tracking number and status updates. Our customer support team will also keep you informed via email for every step of the shipping process.

10. Shipping Insurance

For valuable items, we offer shipping insurance to ensure your order is protected. If you’d like to add shipping insurance, please contact our customer support before completing the checkout.

We are committed to delivering your products safely and on time. If you have any questions or concerns about shipping, please don’t hesitate to contact our customer support team.